Provide clients with unforgettable experiences.
Put your sales, marketing, and customer service personnel in the pockets of your visitors. Use instant messaging to manage everything and get specialized requests from affluent travelers.
Engage on every channel
Instead of emailing clients to promote your property, place campaigns in their inboxes. Use popular messaging channels to have private talks or to scale up customization.
Use click-to-chat advertising, hyperlinks, or widgets to use QR codes to drive prospects into the advertising cycle.
Generate thorough visitor profiles to determine interests for redirecting
Automate multichannel drip marketing to engage prospective clients or previous visitors again.
Broadcast seasonal offers, events, packages or special promotions to segmented customers.
Use targeted campaigns to market hotel upgrades, extended stays, spa services, and food and beverage specials.
Convert discussions into booking
Be prepared to seal the deal, whether the customer wants to reserve the best suite in the building, a small wedding location, or a sizable hall for corporate events.
Combine software or systems from external parties to create quotes, confirm reservations, or manage events.
Automate your sales procedure and messaging to prevent visitors from quitting the booking process.
Give high-value visitors priority by allocating a special seller to them.
Make distinct chat channels for inquiries about businesses or events.
Transfer files through message channels, such as BEOs, rate lists, food options, photos, or videos.
Create a sort of online concierge service
Stay in touch with guests from pre-arrival to post-departure, or throughout their event planning. Let them check in easily with any concerns or build up to a warm reception before they arrive.
Auto-messages like advice or FAQ answers for round-the-clock self-service.
When the customer staff is on shift, direct visitors according to geography, language, or loyalty program tier.
Give customers direct access to specific services, like room service or host service.
Easily raise difficult problems or unusual requests with only one click.
Send CSAT surveys to get information on the experiences and expectations of visitors.