A Single Solution for Boosting Customer Satisfaction & Engagement
Choosing a single, all-in-one solution will relieve the stress related to managing several platforms. Foster a customer-centric mindset to provide great service and earn the loyalty of clients who generate income.
Creating A Client Experience That Converts: Getting New Customers To Turn Into Frequent Customers
Use personalized messaging to convert prospects into customers.
Internal Revenues
Use URLs or click-to-chat advertisements to seamlessly enter clients into sales discussions. Send them automated responses while their desire to buy is still strong, or put them in touch with an agent for a brief discussion.
External Revenue
Send the initial message by WhatsApp, email, or SMS to contacts you already have or have imported. Additionally, wish to target new leads? When they interact with your lead generators or client platforms, automatically register them into an ongoing campaign.
Single place, for all channels
Add a Continuous Stream of Customers
Remember to prevent forgotten items from sliding through the cracks; propose complementary products and offer discounts to sweeten the transaction.
Consolidate Instant Messaging
Are they handling WhatsApp, Instagram, Viber, Telegram, LINE, and numerous Facebook Pages? Create an integrated inbox for messages, a reporting stack, and an automation engine.
Retain Conventional Contact Points
Do you still need to communicate with people via SMS, email, and webcam? Use instant messaging to function flawlessly with your current channels, add each.
Integrate Specialized Channels
Have specialized channels for your type of business? enable every aspect of your support systems to work together, add local messaging apps, e-commerce platforms, and other aspects. flows that reduce max agent loads, send VIP
The Perfect Inbox for Managers and Partners
We provide everything you need to use whether you’re addressing issues or monitoring agents.
Have customers using email, web chat, and instant messaging to interact with one another? Give your agents the background they need to solve problems by combining those interactions into a single story
Build customized inboxes to track high-value clients, agents within training, or certain teams, and only engage during discussions when necessary.
With generic answers for common queries, you can ensure prompt and accurate communications while leaving agents to adequately handle important customer issues.
By automating choice-making with workflows that can be initiated with a single click, you can decrease agent error for procedures like duty Changes, support management, or even refund requests.
Your booking or e-commerce platforms can be integrated
Murphi.in provides all the power at your fingertips and connects easily with your
current apps. Without leaving the platform, you may create tickets, give refunds,
report errors, and more.
Executive Dashboard
A daily dashboard that allows management to quickly recognize agent or conversational problems. Determine which interactions have been pending or unsolved for a long period of time, and continuously track agents' productivity and workload.
