Employees use their Murphi-enabled WhatsApp accounts to chat directly with customers.
All histories belong to the company, ensuring continuity when employees leave.
Every message, file, or transaction is tracked and logged. Managers can review conversation history for compliance, quality control, or dispute resolution.
Real-time insights into conversations, usage, and team performance. Identify trends, monitor efficiency, and export reports for smarter decisions.
Employees can delete, send and receive messages and documents with each other either from their mobile phone or desktop. All exchanges are stored on Cloud or On-Prem.
Employees can and send and receive messages and documents with customers who are on WhatsApp, either from their mobile phone or desktop. All exchanges are stored on Cloud or On-Prem.
Murphi lets employees chat with customers who are on WhatsApp and the company keeps audit trail of all transactions. When the employee exits the company, their Murphi access is revoked and data on their mobile is erased instantly.
Every day scores of employees message thousands of customers. All that data is backed up for future audit trail.
Allow customers to message directly into your sales or support help desk via WhatsApp. Enable agents to respond in real-time, answer questions, and close deals—all from one seamless interface.
Trusted by leading banks, insurers, and fintechs and adaptable for teams that demand secure, auditable communication.
Ensure all WhatsApp-based customer communication is logged, auditable, and centrally managed even when employees leave.
Secure sensitive conversations, policy data, and claims support on WhatsApp while staying IRDAI compliant.
Keep track of every advisory, portfolio-related or transactional message with centralized visibility and revocable access.
Whether it’s customer onboarding, loan servicing, or collections retain all WhatsApp chats across teams and locations.
Employees use Murphi and Customers continue on WhatsApp.
To add, delete employees or to edit user rights, integrate with Murphi via AD / CRM
Once channel is created, invite employees to the Murphi App and Murphi Desktop
Employees message customers and teams via WhatsApp
Murphi is focused on enterprise secure messaging for the BFSI segment and offers data security, compliance, risk management, audit trails, India data residency as its core offerings.
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