The Murphi Platform
Employees on Murphi.in and Customers on WhatsApp
Retain data, customers and audit logs.
Built to the standard BFSI compliance teams expect
The Problem
Personal WhatsApp for work isn't built for regulated BFSI enterprises
What everyone wants
Customers want to message on the app they already use every day, get fast replies from employees on mobile or desktop, and enjoy a familiar, frictionless conversation experience.
What compliance requires
Compliance needs a full audit trail of every message and transaction, company ownership of conversation history — not the device — and instant access revocation the moment an employee exits.
Employee exits your company?
Admin deletes and employees lose access to the workspace, and data on their mobiles is automatically deleted.
Murphi lets employees chat with customers who are on WhatsApp while the company keeps an audit trail of all transactions. When the employee exits, their Murphi access is revoked and data on their mobile is erased instantly.
Instant deprovisioning on offboarding
Audit Log
ImmutableRetain audit trail of all transactions
Company keeps an audit trail of every interaction employees have with customers.
Every day, scores of employees message thousands of customers. All of that data is backed up centrally for future audit trail.
Help desk groups for Sales & Support
Create help-desk groups on Murphi — agents instantly respond to customers who send queries from WhatsApp.
Allow customers to message directly into your sales or support help desk via WhatsApp. Enable agents to respond in real time, answer questions, and close deals — all from one seamless interface.
Sales Help Desk · Murphi
Deepak VermaAgent 2
Anita JoshiAgent 1
Rohit MalhotraAgent 3Murphi in your architecture
The intelligent layer between your systems and your customers
Capabilities
Every capability, built for outcomes not features
Employee–Customer Messaging
Employees chat directly with customers on WhatsApp from their Murphi-enabled account.
Company Data Ownership
Conversation history belongs to the company, ensuring continuity when employees leave.
Complete Audit Trail
Every message, file and transaction is tracked and logged for compliance review.
Instant Access Revocation
When an employee exits, access and local device data are wiped immediately.
Reports & Analytics
Real-time visibility into conversations, usage and team performance.
Help Desk Groups
Sales and support teams respond to WhatsApp queries from one shared inbox.
WhatsApp & Enterprise Bridge
Customers on WhatsApp <> Your Employees on Murphi.in
Employees message customers who are on WhatsApp directly from Murphi. Every conversation belongs to the company, not the device — audited, revocable, and centrally controlled.
EMPLOYEE — MURPHIAI + Automation
AI that works inside the compliance boundary
AI is embedded into how conversations are routed, reviewed and retrieved — never bolted on as a gimmick.
Intelligent Routing
Conversations reach the right desk or agent automatically.
Summarization
Long threads condensed for managers and auditors in seconds.
Fast Retrieval
Search across historical conversations instantly.
Automated Triage
Help-desk queries sorted and prioritized before an agent sees them.
Thread Summary — AI Assist
Customer raised a claims query on policy #4471. Documents pending: address proof. Sentiment: neutral. Recommended desk: Claims Support.
Security & Compliance
Built to the standard regulators expect
End-to-end encrypted messaging with global standards for security, compliance, risk and data residency.
SOC 2 Type II
Independently audited controls
ISO 27001
Certified information security
HIPAA Compliant
Sensitive data handling
Data Residency
India-based data storage
Role-Based Access
Granular admin controls
Encryption
End-to-end by default
Use Cases
Built for every regulated relationship
Banks & NBFCs
Every WhatsApp customer conversation logged, auditable and centrally managed.
Insurance Providers
Secure claims and policy conversations under enterprise-controlled messaging.
Wealth & Mutual Funds
Advisory and portfolio messages tracked with centralized visibility.
Securities & Brokerage
Trade-related communication retained with revocable, auditable access.
FinTech & Lending
Onboarding, servicing and collections chats retained across teams.
30-Minute Product Demo
Give your employees the Murphi app to engage with their customers on WhatsApp
Share your requirements and see how Murphi supports secure messaging, WhatsApp workflows, audit trails and enterprise control.
Request Demo