Employee–Customer Messaging
Secure conversations. Familiar customer experience.
Employees communicate securely from Murphi while customers continue using familiar channels such as WhatsApp. Relationship managers, advisors, sales and service teams get the convenience of modern messaging without using personal WhatsApp accounts for business.
Employee · MurphiEnterprise Data Ownership
Customer relationships belong to your company—not an employee's device.
Customer conversations, documents and history remain with the institution. When an employee changes roles or leaves, access can be revoked while the company retains the complete customer relationship and communication history.
Employee
Customer
Employee Exits
Access Revoked
New Employee — Full History
Audit, Compliance & Governance
Every conversation. Every document. Fully auditable.
Maintain a centralized record of customer communications, messages and documents, giving compliance, risk and supervisory teams visibility without slowing customer engagement.
Audit Log
ImmutableAccess Control & Employee Exit
Revoke access instantly. Retain everything that matters.
Administrators can immediately revoke employee access while the organization retains customer conversations, documents and institutional history.
Employee Active
Full access to assigned customer conversations.
Access Revoked
Admin disables device and account access instantly.
Data Retained
Conversations and documents stay with the company.
Reports & Analytics
Turn customer conversations into enterprise intelligence.
Real-time visibility into customer engagement, communication volumes, response times, employee activity and team performance.
Conversations Today
4,812
↑ 12% vs yesterday
Active Customers
18,340
↑ 4% this week
Avg. Response Time
2m 14s
↓ 18s improved
WhatsApp Conversations
3,206
66% of volume
Documents Shared
972
↑ 9% this week
Open Queries
146
Within SLA
Customer Service & Help Desk
Turn WhatsApp conversations into organized customer service.
Bring customer queries into shared help-desk groups where authorized sales, service and support teams can assign, route and respond to conversations while maintaining complete customer history.
Shared Help Desk Inbox · Murphi
Karan Mehra
Divya Pillai
Farhan AliMurphi AI
Intelligence built into every conversation.
Summarization
Long conversation threads condensed for managers and auditors in seconds.
Fast Retrieval
Search across historical conversations and documents instantly.
Intelligent Triage
Customer queries automatically sorted and routed to the right team.
Common questions
Secure messaging, audit trails and AI — answered
What is a WhatsApp audit trail?
A WhatsApp audit trail is a verifiable enterprise record of customer-facing messages, files and interactions. Murphi maintains auditable records so BFSI teams can search, review and evidence conversations without relying on personal device histories.
Can companies retain WhatsApp conversations after an employee leaves?
Yes. Administrators can revoke access while the organization retains customer conversation history. Murphi is also designed so workspace data on the employee device can be removed when access is revoked.
How can WhatsApp customer queries be routed to a help desk?
Murphi help-desk groups let customers message from WhatsApp into shared sales or support inboxes so authorized agents respond from one enterprise interface.
How can AI summarize customer conversations?
Murphi AI summarizes long customer threads for managers and auditors within the compliance boundary — helping teams retrieve context quickly without moving regulated conversations outside enterprise control.
More answers in our FAQs, or see how this applies across BFSI use cases.
One Platform